Director of Health Services

Chula Vista, CA

Full Time

Senior Manager/Supervisor

Salary range: $110,000 to $130,000

OUR STORY

Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at http://www.maacproject.org/.

DEFINITION

Under direction the incumbent directs, plans, organizes, coordinates, and evaluates the overall activities of the Recovery Homes Services and the Driving Under the Influence Program (DUIP), leads the process of developing program strategic plans, develops program annual budgets, creates policies and procedures and performance standards and monitors to ensure compliance with federal, state and county requirements and MAAC policies and procedures. Performs other related duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

General Operations

Provides leadership and works with staff to develop and maintain a high-performance, customer service-oriented work environment that supports achieving MAAC’s mission, strategic goals, and core values.
Coordinates and integrates program functions and responsibilities to achieve optimal efficiency.
Manages, supervises, oversees, and evaluates the daily operations and staff; conducts audits of group sessions, ensuring group topics pertain to the use/abuse of alcohol and drugs; monitors counselor work schedules and performance.
Ensures implementation of program schedules and all program goals are met; evaluates the effectiveness of program activities and recommends modifications to processes and procedures; prepares narrative and statistical program performance reports and recommendations; prepares reports on program activities and results.
Develops customer service/quality control procedures for the program; prepares and maintains a variety of records, reports, and files.
Attends a variety of meetings, conferences, committees, seminars, and training sessions as a representative of MAAC Health Services.
Develops goals and oversees the overall strategy and direction of the Health Services programs in alignment with the strategic objectives of the organization.
Monitors program performance and makes data-driven decisions to enhance operational efficiencies and productivity.
Stays informed about developments in addiction treatment and integrates innovative approaches into programs.
Builds and maintains relationships with external partners, referral sources, community organizations, and regulatory agencies.
Ensures program operations and activities adhere to legal guidelines and internal policies.

Fiscal

Works with fiscal staff to develop and monitor budgets and allocations.
Monitors program expenditures monthly.
Ensures Health Services staff adhere to MAAC Project's fiscal policies and procedures.
Develops and manages program annual budgets and monitors financial performance ensuring fiscal responsibility.
Identifies and pursues funding opportunities to support program operations.
Responsible for budgeting, billing, purchasing, contract administration, and maintenance of records.

Personnel

Leads a multidisciplinary team of healthcare professionals, including therapists, counselors, and support staff.
Provides supervision and coaching to direct reports for performance improvement and professional development.
Ensures human resources policies and procedures are implemented.
Ensures compliance with labor contract provisions as it relates to Union staff.
Maintains calendar of annual staff reviews, ensuring reviews occur in a timely manner; tracks and monitors staff certification requirements.
Develops departmental class specifications and maintains up-to-date organizational charts.

Contracts & Reporting

Prepares submission of local, federal, state, and funding sources reports.
Prepares for annual audits.
Maintains copies of all contracts, awards, MOUs, and consultant contracts.
Tracks and evaluates departmental growth.
Maintains master reporting calendar.
Ensures monthly reports are submitted to funding sources as scheduled.
Drafts monthly board reports and other reports as assigned.

QUALIFICATIONS AND SKILLS

Knowledge of:

Basic computer skills and use of various computer applications such as Word, Excel, PowerPoint, Outlook, and databases.
Title 9, County, and DUI program requirements.
DHCS, Title 9, County Contracts and Statement of Work (SOW), and Substance Use Disorder Provider Operations Handbook (SudPOH).
Chemical dependency issues and resolutions.
Community-Based Providers.
Principles and Practices of:
- Budgeting, project planning, and scheduling.
- Sound business communications.
- Effective management and supervision.

Ability to:

Understand, interpret, explain, and apply MAAC policies and procedures and applicable federal, state, and policies and regulations.
Work effectively with all branches of the judicial system, DMV, county officials, other DUI providers, and community-based providers.
Analyze and make sound recommendations on program management and DUIP management and administrative issues.
Coordinate work plans and contract requirements with managers, staff, and outside regulatory agency representatives.
Prepare clear, concise, and comprehensive correspondence, reports, and studies and other written materials for diverse technical and non-technical audiences.
Exercise tact and diplomacy in dealing with sensitive and complex issues and situations.
Establish and maintain effective working relationships with executive leadership, all levels of management, governmental and funding source representatives, public interest and community groups, business leaders, consultants, employees, clients, the public, and others encountered during work.
Communicate effectively with employees and persons of diverse cultural/socio-economic backgrounds and lifestyle preferences.

EDUCATION/EXPERIENCE

Master’s degree in health and human services, psychology, public health, counseling, social work, marriage and family therapy, or related field is preferred.
Five (5) years of leadership and management experience managing State and County contracts focusing on the Drug Medi-Cal Organized Delivery System (DMC-ODS) as well as alcohol and drug education and prevention programs.
Three (3) years of supervisory experience.
Two (2) years of counseling experience with drugs and alcohol.
A Certified Counselor is preferred.
Obtain a Clinical Supervisor Certification within 6 months.

Licenses; Certificates; Special requirements:

Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC) preferred.
Alcohol and Other Drugs (AOD) Certification preferred.
CADRE Certification preferred.
If recovering from chemical dependency, must have a minimum of 4 years of continuous sobriety.
A valid California driver's license and the ability to maintain insurability under MAAC’s vehicle insurance policy.

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; positively contributes to implementing changes
Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.

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